AgriTrace: frequently asked questions

Q: Which risk layers does the platform use, and can we choose them?

The risk layers are fully configurable. For deforestation we recommend a generic combination that works for most clients, the EU JRC layer (v3) together with the Hansen tree cover loss layer, which together give a reliable read without flagging too many false positives. If you need a different baseline, such as SBTN, that can be configured too. Beyond deforestation, the platform runs legality and protected area checks against layers such as WDPA and local government datasets.

Q: Which year are the risk layers current to?

The layers are kept up to date. Deforestation uses the latest EU JRC map (v3) and the Hansen tree cover loss layer through 2025. Protected area data (WDPA) and local government layers are also on their latest versions.

Q: How often are the layers updated, and can a compliant plot become risky after an update?

Yes, that can happen, and the platform is built to handle it. Agridence assesses the layers once a year, usually around June to July, after the annual Hansen release. Updates are not forced on you: we tell you a new layer is available and can produce a before and after report showing the impact before you switch. Every plot also carries a full history and risk versioning, so each change, and why it happened, is tracked as an audit trail. As a guide, moving to our updated deforestation layers reduced false positives by around 60 percent, partly because the JRC v3 model reclassifies some areas as not natural forest.

Q: Is replanted land counted as deforestation?

It depends on the geospatial analysis, which uses a layer identifying natural forest as of 2020. Where an area is clearly not natural forest, replanting is never flagged. Where it is ambiguous, such as jungle rubber in Indonesia, replanting can be flagged even though it is an established rubber plantation. In those cases you provide mitigation evidence to show it is a false positive.

Q: What does a flagged, non compliant plot look like, and why does it get flagged?

In the map view you can toggle the risk layers to see exactly what triggered a flag, for example where deforestation is detected on the plot. Often it is a very small speck or artifact, which you can resolve by attaching a mitigation note. Note that for a plot captured as a single GPS point rather than a polygon, the platform applies a configurable buffer zone; a larger buffer is more conservative and flags more, since the exact position on the plot is unknown.

Q: What evidence is needed to mitigate a flagged plot?

It depends on the risk. For a deforestation flag, the most common evidence is on the ground: geotagged, time stamped photos of the plot, which AgriTrace attaches automatically. Visible tapping scars, for instance, show a rubber plantation has been established well beyond the seven years it takes to produce latex, evidence that it predates the cutoff date. Satellite methods such as NDVI or infrared analysis can also serve as evidence. For restricted or protected areas, you provide documentation proving you are permitted to operate there, which varies by country, for example production forests in Indonesia or reserve forests in Thailand.

Q: Is there a rule about plots overlapping with buildings or built up areas?

It is not stated explicitly in the regulation, but the EUDR FAQ is clear that you should map only the productive area of a plot, not rivers, buildings or roads. A very small structure is usually not an issue; if a large share of the plot is a facility, that is a problem. Where possible, avoid drawing plots over buildings or roads, though the final expectation can depend on your buyer.

Q: We picked a wrong survey answer. Can we amend it without retaking the survey?

Yes, editing is coming. The V3 survey, a 2026 update, adds the ability to edit answers alongside new EUDR questions, so you can correct a mistake without starting over.

Q: Can we draw plot maps in the platform itself?

Mapping is done in the AgriTrace mobile app. In the desktop platform you import maps, either as GeoJSON files or exported from another system, rather than drawing them there.

Q: On the risk column, why does each shipment show different layers?

That column is a snapshot of the risks flagged on the plots attached to that shipment, frozen at the moment the shipment was created, because plots can change over time. A flag does not mean the shipment is invalid: the risk may already be mitigated, and the mitigation evidence can be downloaded from the dashboard. It simply makes the position clear if a buyer asks.

Question 1

Is the AgriTrace app free to use?

Accepted Answer

Yes. AgriTrace is free to download and use from Google Play and the App Store, for everyone. The data it captures flows into the Agridence platform, and access to the platform, where mapping, risk and reporting come together, is by subscription.

Question 2

Who uses AgriTrace? Is it only for farmers?

Accepted Answer

Anyone in the supply chain can use it, and it is built so farmers do not have to. Dealers, agents, cooperatives or processors can map plots and run surveys on a farmer's behalf, or you can engage an Agridence field team to do the mapping for you. Access is role based, so each user only sees what is relevant to them.

Question 3

Do I have to use AgriTrace to meet EUDR?

Accepted Answer

No. What AgriTrace gives you is a seamless path for your data, from the field, through the platform, to your customer, with the evidence and documents an EUDR submission needs. If your plots were mapped in another tool, you can port that data onto the Agridence platform and keep working with it as normal.

Question 4

Does AgriTrace work without a signal?

Accepted Answer

Yes. Offline capture is core to the app, because most mapping happens in remote areas with little or no connectivity. You can map plots, run surveys and record transactions offline, and everything syncs automatically once you are back in range. Nothing is lost.

Question 5

How long does captured data take to reach the dashboard?

Accepted Answer

Usually within the same day, and often within a few hours of syncing. Once a plot is captured and synced, it flows through to the platform ready for risk assessment and reporting.

Question 6

A land title has several crops but only rubber is EUDR relevant. Which polygon do I draw?

Accepted Answer

Map only the rubber area. Where rubber is clearly separated from another crop such as cocoa, map the rubber plot on its own. Where crops overlap within the same area, still map the rubber affected area. Where the crops sit on clearly separate parcels, map them as separate plots.

Question 7

Is a survey required for every plot?

Accepted Answer

Yes. Each plot needs its own survey, because the questions are specific to that plot and its risk profile.

Question 8

How are district level assessments made?

Accepted Answer

From each plot's GPS coordinates. Once a plot is mapped, its location is resolved to administrative levels, for example province, district, sub district and village in Indonesia. How far down that detail goes depends on the data available for each country.

Question 9

Should I use the V2 or V3 survey?

Accepted Answer

The V2 survey is still valid and covers the existing EUDR questions. V3 is the recommended upgrade: it tags each question to a specific risk area (land, environmental and social) and adds new questions, requested by users, to meet EUDR requirements.

Question 10

What happens if a farmer fails the questionnaire?

Accepted Answer

A flagged answer does not make a farm non compliant. It points to an area to address, and the right response depends on the type of risk. For a deforestation flag, dated photos of an established plantation can serve as evidence, since rubber takes about seven years to reach tapping. For a social risk such as child labour, the path is training and education. The aim is to support the farmer to close the gap.

Question 11

If a plot fails the risk check, is it flagged or blocked?

Accepted Answer

It is flagged as non compliant and cannot be used for an EUDR shipment. You can still transact against it for non EUDR purposes, which keeps your EUDR and non EUDR flows cleanly separated.

Question 12

A buyer has pushed back on our evidence. What counts as audit ready?

Accepted Answer

Start by pinning down the specific reason for the pushback, whether it concerns the polygon coordinates, legality, or a labour or environmental risk. Once the cause is clear, we help you assemble the right evidence to resolve it.

Question 13

How does transactional traceability work?

Accepted Answer

Whoever transacts with the farmer records the purchase in the app, from dealer or cooperative up through each tier to the processor. Every purchase links back to a specific farmer and plot, so you can see how many tiers a volume passed through and where the raw material came from. Transactions capture offline and sync just like mapping.

Question 14

What is the plot quota, and what happens if it is exceeded?

Accepted Answer

Each plot is given an annual quota, calculated from its mapped land size multiplied by its estimated yield. As purchases are recorded, volume is deducted from the remaining quota. If a plot's quota is exceeded, the app prompts a warning and prevents further transactions against that plot, as a safeguard against over recording.

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